 Authorised International Program
Based on the Best-selling Book
Organisations often share the same problems: perplexed employees who aren’t quite sure how to bring up touchy, controversial, and complex issues and resolve them. As a consequence, key business results usually suffer.
This course teaches participants to share their ideas and concerns—early and often—and avoid, identify, and fix problems before they get out of hand. Discover that the twin enemies to sharing information are silence and violence, where people either withhold valuable information or try to force their ideas on others.
You will learn how to:
- share information safely
- get ideas and feelings out in the open
- maintain high levels of respect
- all without causing resistance or resentment
Discover how to truly help individuals, teams, and organisations get unstuck and achieve breakthrough results. Step up to and better handle your crucial conversations with:
- less stress
- more confidence
- better outcomes
At the end of this training, you will be able to:
- Identify the conversations keeping you from your desired results
- Identify and improve your own communication weaknesses
- Speak persuasively not abrasively, no matter the topic
- Make it safe for others to share their honest opinions
- Deal with people who either clam up or blow up
- Gain control of your own emotional responses
- Speak frankly without risking everything
- Disagree without being disagreeable
- Influence without exerting force
The Crucial Conversations training program is offered by the Australian Licensee SevenSeventeen (ABN: 65 141 457 258),
in association with the Sydney Institute of Management,
on behalf of the international training group, VitalSmarts™ |
